Refund policy

Returns & Refunds Policy

Last updated: 31 August 2026

Who we are
This store is operated by Kondiment WorldWide SRL, 9th Constantin D. Stahi Street, Sector 1, Bucharest 010187, Romania. You can contact us at contact@worldvisualized.com or +40 722 118 585.

Our 30-day returns policy
We offer a 30-day return period from the day you receive your order. If you are not happy with an eligible item, contact us within 30 days of delivery. You do not need to give a reason.

Please contact us before sending anything back. We will provide the applicable return instructions and return address for your order. Do not send an item to a printer or fulfilment partner unless we have instructed you to do so.

Items should be returned in the condition in which they were received, apart from the handling reasonably necessary to inspect them. Original packaging is helpful where available, but is not required to exercise any statutory right.

Return postage and refunds
For a change-of-mind return under our voluntary 30-day policy, you are responsible for the cost of return postage unless we tell you otherwise. We recommend using a tracked service and keeping proof of postage.

Once we receive the returned item, or receive evidence that it has been sent back where required by law, we will process the refund to the original payment method within 14 days. Your bank or card provider may take additional time to show the refund.

Damaged, defective, incorrect, or missing items
If an item is damaged, defective, misprinted, incorrect, or does not arrive, contact us as soon as possible at contact@worldvisualized.com with your order number and, where helpful, photographs of the issue. We will assess the problem and provide an appropriate remedy, such as a replacement, repair, price reduction, or refund. You will not be charged return postage for a confirmed faulty or incorrect item.

Orders made to order and personalised items
Many items are made to order. Where an item is made to your specifications or is clearly personalised, a statutory change-of-mind withdrawal right may be excluded where applicable law permits. This does not affect your rights if an item is faulty, misdescribed, or otherwise not as required by law, and it does not remove any voluntary return right that we have confirmed for your order.

Statutory rights for customers in the EU, EEA and UK
If you are a consumer in the EU, EEA or UK, you may have a legal right to withdraw from a distance purchase within 14 days of delivery, without giving a reason, except where a legal exception applies. To exercise that right, contact us by email or post using the details above with a clear statement of your decision to withdraw. You must then return the goods within 14 days of telling us. We will reimburse the payment received, including the cost of standard outbound delivery where required by law, within the legal timeframe; we may wait until we receive the goods or evidence that they have been sent back.

Nothing in this policy limits any mandatory consumer rights or legal guarantee available in your country of residence.

Cancellations
If you wish to cancel an order, contact us immediately. We will try to help where production has not started. This does not affect any statutory cancellation or withdrawal rights you may have.

How to contact us
Email contact@worldvisualized.com with your order number and a clear description of the request. A reason for a change-of-mind return is optional.